FAQ
FAQ
Will my password work from the old site ?
- If you had created an account on or before 23rd of October 2008 yes you can use your username and password.
What are the different membership levels ?
Right now there are 4 levels:
- Non-member: can complete basic search and interactivity
- Standard Member: can use a large majority of functions of the site however can only list 1 classified or event per 30 days. This membership level is free.
- Personal Member: can use a large majority of functions of the site and can list up to 10 classified or 10 events each 30 days. This membership level costs $19.99 per year.
- Business Member: can use a large majority of functions of the site and can list up to 100 classified or 100 events each 30 days. This membership level costs $49.99 per year.
How can I become a Personal or Business member ?
Right now there are 4 levels:
- Once you login in with your standard member account, click on My Account --> Member Info: Click Here to Upgrade. You can then select the membership level you require. Once you pay for your membership you will see your membership upgraded. If you have any problems please email us info@pettube.com.au.
I've got some problems using parts of the site
- Check all the FAQs first
- Have a look at the Forum called PetTube.com.au Stuff / Help
- If you're still stuck drop us an email at info@pettube.com.au
There's something objectionable or copyrighted on the site
- Please send an email to us immediately to info@pettube.com.au with as much detail as possible, URLs etc. We investigate every complaint and read all emails. Please supply your email and/or contact details so we can respond to you
- If any content has been uploaded without your consent please notify us with a request to remove or alternatively grant PetTube.com.au non-exclusive permission to keep the content on the site for the enjoyment of others.
Can I customise my profile ?
- Yes you can do that from the "Edit Profile Page".
How can I change my email address etc ?
- Click on "My Profile --> Edit Profile" and update as required.
How do I upload music, video & photos ?
- Make sure you're logged in first and under each category you will see an upload option. Agree to the copyright terms and then browse to locate your file and click upload. Video maximum size is 100MB and the music maximum size is 20MB.
How can I delete my account ?
- Log into your account and click on "My Settings --> Unregister". The action is permanent.
Why can't I see my photo, video or music in the gallery ?
- All content undergoes moderation to ensure that it is suitable for all users of the site. As a guideline please do not upload any content containing nudity, profanity, hate, abuse or copyrighted content etc
- If you do not see your content approved and live on site within 3 hours please drop us an email at info @ pettube.com.au
This looks like a dating site - I just want to show off my pets ?
- That's fine, when you join up you do not have to select "looking for man/woman". Simply leave those items unchecked. The site now has a lot more social interaction but there is no obligation to select those items in your profile.
Why is my membership still not active ?
- When you sign up you are sent a verification email that could have possibly gone into your junk/spam email box. You need to open that email and click on the confirmation link.
Can I advertise on your site ?
- You certainly can. PetTube.com.au is a premier pet video and picture portal with a high level of traffic and pageviews. With the social interaction now available at PetTube.com.au with blogs, groups, chats and much much more you advertisement reaches a very focused audience. Click here to create your advertising account and place your order.
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